Mülheim an der Ruhr, Germany, 27 June 2017: At the proceed-ings for the Trust Awards of the German Ventilation, Air Condition-ing, and Refrigeration Sector (LüKK), 70 manufacturers presented their solutions for assessment by specialist planners, plant-systems contractors, and industrial-facilities operators: i.e., by their custom-ers. A total of 536 jury members, with 25,600 votes as individual evaluations, determined the places won by the competition partici-pants in 14 different product categories. The voting proceedings were initiated by the company cci Dialog GmbH, a trade infor-mation provider in Karlsruhe, Germany, on the occasion of the 50th anniversary of their company founding.
Satisfaction decides for the Trust Awards
The approach for these awards is new for the German ventilation, air conditioning, and refrigeration sector. Existing awards until now evaluated products, systems, and design – but not the satisfaction of the customers. The Trust Awards of the German Ventilation, Air Conditioning, and Refrigeration Sector (LüKK) pose only one ques-tion on the satisfaction of customers with engineering and the products. Four additional questions address non-technical issues: e.g., the quality of consulting and service. The final and most im-portant question is: Would you recommend the company to oth-ers? Such recommendations involve trust in the company, its products, and its employees.
Seriously considered evaluation
The jury members – planners, plant-systems contractors, and industrial-facilities operators – took ample time for their assessments. On the average, they thought about each question for 20 seconds before they clicked on their an-swer. This deliberation added up: to grade the 70 participat-ing manufacturers, the jurors spent a total of 140 hours – or, more than approx. three work weeks.
Systemair Group cleans up
The Trust Award evidenced that Systemair Group – to which Menerga belongs since 2013 – is a trustworthy in-dustrial partner. After all, it was not only Menerga GmbH that took one of the coveted awards home in the Industrial Hall Buildings category. The company Systemair GmbH, from Boxberg-Windischbuch in Baden-Württemberg, Germany, won no fewer than two awards. In the category “Home Ventilation with Heat Recovery,” they won second prize, and third prize in the product category “Systems for Kitchen Ventilation.”
Winners from Systemair Group (left to right): Stefanie Kokott (Menerga GmbH), with Melanie Ludwig and Kurt Maurer (both from Systemair GmbH)
All the winners of prizes for the Trust Award of the German Ventilation, Air Conditioning, and Refrigeration Sector (LüKK)