By operating everywhere you need us, and having the right solution to hand.

Not every service concept is the same. This becomes apparent at the latest when there is literally a malfunction after midnight, a fault in a piece of equipment from a third party or if specialist knowledge is required that goes beyond the service knowledge of the typical manufacturer. So far so good. Not so with Menerga. Because you can count on us in precisely these cases, and many more - just as when it is a matter of the typical maintenance and inspection visits.

It is our understanding, espacially in the service area, that we set new standards here, too. This is where the wheat is seperated from the chaff, as the quality of cooperation is measured particularly in operation and with the reliability connected with this. In concrete terms, this means that we have woven a concept around the topic of service that offers a solution for almost every requirement and desire - and rather a little more.

PDF-brochure Customer Service

• Almost 100 mobile service engineers (>30 in Germany) and 40 staffs of service organisazion (nine in Germany) as support offer comprehensive customer care European-wide 
• Commissioning of new systems, periodic equipment maintenance, repair work, stock holding and supply of wear and replacement parts
• Documentation of the equipment service life history by means of data logging includes: workshop test run, commissioning report, running measurement reports, replacement part deliveries, service reports and contacts
• 24/365 service hotline - around the clock available. Technical advice and support in the event of faults - even at weekends and on public holidays (in Germany)
• Refurbishment and optimisation of old systems
• Option of accessing the system DDC via modem in order to make a remote diagnosis
• Remote maintenance of the regulation and control technology by modem access
• Maintenance contracts, including optional insurance of the material, with an individually agreed term of contract (in Germany)
• Maintenance and repair of air conditioning and refrigeration equipment of all kinds
• Competent advice in all matters related to air conditioning and refrigeration engineering, and in the individual agreement of customer service concepts
• Hygiene inspections in accordance with VDI 6022 (Association of German Engineers standard), without high additional costs (in Germany)